TRICARE Dental Program Overseas
If you are being transferred overseas one of your main concerns may be your family's dental care. Fortunately the TRICARE Dental Program (TDP) is offered outside of the continental United States (OCONUS) service area. The following is a summary of this program:
- OCONUS Service Overview
- Non-Remote vs. Remote Countries
- TRICARE Dental Program Benefits Overseas
- OCONUS Dentists
- OCONUS Dental Claims
- OCONUS Point of Contact (POC) Program
Note: TDP is administered by Metropolitan Life Insurance Company (MetLife).
The OCONUS service area includes all other countries, island masses and territorial waters not in the continental United States (CONUS) service area (the 50 United States, District of Columbia, Puerto Rico, Guam and the U.S. Virgin Islands). Additionally, any services provided on a ship or vessel that is outside of the territorial waters of the CONUS service areas are covered under the OCONUS service area. The OCONUS service area is categorized into non-remote and remote locations.
Non-remote locations are those OCONUS countries that have a fixed uniformed services overseas dental treatment facility (ODTF). If ODTFs are unable to provide the TDP covered services, they may authorize enrolled members to receive the covered services from host country dentists. Non-remote countries include: Azores, Bahrain, Belgium, Diego Garcia, Germany, Iceland, Italy/Sardinia, Japan, Portugal, South Korea, Spain, Turkey and the United Kingdom.
Remote locations are those OCONUS countries that do not have a fixed uniformed services ODTF, including those that may have a part-time fixed ODTF. All countries not included in the non-remote OCONUS list (above) are considered remote.
In non-remote countries, most care will be received at the ODTF. Family members of active duty service members in non-remote countries must receive a non-availability and referral form (NARF) and use dentists on the OCONUS provider listing for both routine dental care and orthodontic care outside the ODTF. TDP enrollees in remote OCONUS countries must receive a NARF and use the OCONUS provider listing for orthodontic care only, but may use any dentist for non-orthodontic (routine) dental services; however, seeking dental care from the OCONUS provider listing.
TDP benefits, limitations and exclusions are the same for both CONUS and OCONUS service areas. Some covered services may be unavailable in certain OCONUS locations. Additionally, sponsors and family members may have to pay for covered services before they are rendered and file a claim with UCCI for payment reimbursement.
As a convenience to you, a directory of TRICARE OCONUS Preferred Dentists, including orthodontists, is available on the MetLife Web site at https://mybenefits.metlife.com/tricare . These dental providers have agreed to charge only your applicable cost share and will file claims to MetLife on your behalf. You are under no obligation to seek care from TRICARE OCONUS Preferred Dentists, but where they are available, you may find it more convenient to do so.
For more information about receiving orthodontic care in OCONUS areas including cost-shares, payment procedures and transferring orthodontist care from CONUS to OCONUS areas, please visit the TRICARE Dental Program Website and download the benefit booklet.
Download the Dental Expense Claim Submission Document (OCONUS Service Area) and submit the form and supporting documentation to MetLife:
MetLife TRICARE Dental Program
P.O. Box 14182
Lexington, KY 40512
Telephone: 855-MET TDP2 (855- 638-8372)
For assistance, send an e-mail to: OCONUSDentalClaims@metlife.com
You can also visit a TRICARE Service Center, TRICARE Area Office or dental treatment facility to get a copy. A separate claim submission document must be submitted for each beneficiary receiving services.
For MetLife to process claims, the following information is needed:
- A completed claim submission document
- A dentist bill or statement of charges. If the specific service(s) provided is repeated on the claim submission document, a separate office bill is not needed
- Non-Availability and Referral Form (NARF) for orthodontia.
The OCONUS POC is a designated active duty service member or civilian employee who can assist sponsors and family members with dental claims overseas. To find out if there is an OCONUS POC near you, contact the TAO or ODTF in your area. A toll-free fax number is available 24 hours per day, seven days per week at 888-475-0486.
For more information, call your country's AT&T access number and then dial toll-free 888-418-0466 from Australia, Bahrain, Belgium, Bolivia, Columbia, Egypt, Germany, Greece, Iceland, Italy, Japan, the Netherlands, Norway, Panama, Portugal, Saudi Arabia, South Korea, Spain, Switzerland, Turkey and the United Kingdom. Call 717-975-5017 (not toll-free) from all other OCONUS locations. Representatives are available to assist 24 hours per day in English, German and Italian.