PCS Most Popular Articles

  • Eielson Air Force Base housing. Senior Airman Yash Rojas/Air Force
    Living on Base: Pros and Cons
    Military.com
    Military installations try to offer accommodations that ensure most families want for nothing. However, living on a military ba...
  • A servicemember carrying a box
    Your Personally Procured Move (PPM)
    Military.com
    The Personally Procured Move (PPM) move allows you to be reimbursed by the government for moving your belongings yourself.
  • Moving furniture
    PCS Moves and Household Goods
    Military.com
    The government will ship your household goods when you are transferred to a new permanent duty station.
  • Car
    Vehicle Registration for Military Families
    Military.com|
    Military families have a long checklist of things to do when going through a PCS move. One of those tasks is vehicle registration.

Post-PCS Survey Helps Keep Bad Movers Out

PCS mover with stacked boxes

The movers are gone, your stuff is unpacked and you’ve reported the damage and filed for reimbursement on Move.mil. That means your PCS is over, right?

Not necessarily.

Officials at the Defense Department’s Surface Deployment and Distribution Command (SDDC), which oversees military moves, have just one more thing they want you to do -- and they say it’s super important.

Remember that customer satisfaction survey that landed in your inbox? They really want you to fill it out. And doing so, they say, could save other military members from big problems later.

“Moves are chaotic anyway and with everything you have to do, even talking about one more thing is hard,” said Lt. Col. Todd Jensen, who oversees personal property for SDDC. “The customer satisfaction survey is a sort of pay-it-forward thing.”

That’s because, officials said, the customer satisfaction survey is the primary way they make sure bad moving companies and their subcontractors get called out -- and don’t get repeat government business. Even though your feedback won’t save you from the bad experience you may have already had, it can save someone else later.

Seventy percent of any given movers’ performance score, which is used by the government to determine who to give those moving contracts to, is based on feedback provided in the customer satisfaction survey, they say.

But because only about 30 percent of service members fill out the 12-question survey, the system is missing out on the important feedback they rely on to make bad contractors get the boot. And with so few responses, they are also unable to reward the companies that do a great job, since positive feedback also makes a difference.

“People tend to focus on negative aspects -- but we want to give credit where credit is due, too, so those movers get to the top of the list was well” Jensen said.

You can find more information about the customer satisfaction survey here.

Related Topics

PCS Travel OCONUS Family and Spouse Amy Bushatz Featured

Military News App by Military.com

Download the new Military.com News App for Android on Google Play or for Apple devices on iTunes!

Featured VA Loan Articles

  • VA Loan Closing Costs: An Added Benefit
    Besides the advantage of requiring no down payment for qualified VA borrowers, there's also a distinct advantage for the borrow...
  • White suburban home.
    IRRRL Facts for Veterans
    Military.com
    IRRRL stands for Interest Rate Reduction Refinancing Loan,also known as a "Streamline" or a "VA to VA" loan.
  • US Map Showing High Cost Counties
    VA Loan Limits for High-Cost Counties 2017
    Military.com
    The VA loan limit for 2017 is $424,100. But it could actually be substantially more if you buy a home in a high-cost county. Se...
  • Get the FAQs on VA Home Loans
    We've answered 16 of the most frequently asked VA Loan Benefit questions. View them now to get a quick understanding of your be...
  • Top 3 VA Home Loan Tips
    There are numerous advantages to having a VA mortgage. A VA mortgage loan can be guaranteed with no money down, in some cases u...
© 2016 Military Advantage