Home
Benefits
News
entertainment
shop
finance
careers
education
join military
community

Military.com Help and FAQ


Military.com Help and FAQ






Below are some of the most frequently asked questions about Military.com. If you have a technical question or problem concerning the site, send an email via the Help Email Form stating your problem as fully and clearly as possible.

Most Frequent Questions:
1. How do I log into Military.com?
2. How do I access my Military.com email account?
3. I would like to contact the Military.com advertising or sales team.
4. I am a member of the press or media and would like to contact the Military.com team.
5. I have a question about my order from Military.com's Shopping channel.
6. How do I cancel or delete my Military.com membership?
7. How do I subscribe or unsubscribe to a Military.com newsletter?
8. How can I update my personal profile information?
9. Technical problem?
10. How can I get a copy of my service record?
11. How can I change my email address on my Military.com account?
12. Are there classified ads on Military.com?
13. How do I add a unit, tribute or reunion page to Military.com?
14. I forgot my Military.com password.
15. How can I find a unit?
16. How do I find other Military.com members, or friends in the military?
17. Military Video Help


1. How do I log into Military.com?
To log in to your Military.com account, go to our Member Login page. Then enter in your Screen Name and password. If you don't know or can't remember your login information, you can retrieve it by visiting our Sign-In Problems page.


2. How do I access my Military.com email account?

Make sure you are logged in and click here. We suggest you bookmark this page. There is also a link towards the upper left corner on the home page at Military.com.


3. I would like to contact the Military.com advertising or sales team.

To contact our sales and marketing teams, fill out the Request Information form.


4. I am a member of the press or media and would like to contact the Military.com team.

Please click here for Press and Media information.


5. I have a question about my order from Military.com's Shopping channel.

If you have a question about an item offered on our Shopping section, or if you had a problem with an order, go to our Marketplace Help section and identify the appropriate vendor. Most of them have direct customer service email addresses for you to contact -- your first step should be to get in touch with the vendor directly. If you are not satisfied with your communications with a Marketplace vendor, please email us with the following information:

- The name of the vendor
- The item you purchased, including any billing information
- A description of your complaint or problem



6. How do I cancel or delete my Military.com membership?

If you no longer want to be a member of Military.com, please send us an email message with this information:

- Your logon member name, exactly as you type it in
- Your password, exactly as you type it in
- Your email address (the one you used when you registered for membership, NOT your Military.com email address)
- The reason you are canceling your account

Deleting your membership will result in the following:

- You will be unable to log into the site using your former member name and password
- Your member profile will be deleted
- You will not be able to use discussion groups or be a member of unit pages
- You will not be able to maintain any unit or group pages that you created
- Any pages you built will be lost, and we will be unable to retrieve them for you

If you cancel your membership, please also note that this will not change any information in our Buddy Finder/Personnel Locator that comes from Department of Defense databases. The only information we can remove is the information you added to the site, in your Personal Profile.

Please feel welcome to return to our site and our online community at any time!



7. How do I subscribe or unsubscribe to a Military.com newsletter?
You may subscribe or unsubscribe to any of our newsletters by going to the Subscription Management page.


8. How can I update my personal profile information?

You must be logged in to change your information.

1. Click on "My Account" on the Military.com homepage, which is located towards the upper left hand corner of the page, on the left-hand side of the page.

2. You'll be taken to your Personal Profile page. Click on the appropriate links to update your profile information.

NOTE: You cannot add additional units here. You must go to individual unit pages and join there. If no page exists for one of your units, you can create one yourself!



9. Technical problem?

Please email us with as much information about the problem as possible. We appreciate your patience, and will do everything we can to correct the problem.


10. How can I get a copy of my service record?

For complete information, forms, links, and regulations on obtaining a copy of your (or a family member's) service records, visit the Records Overview page in the Resources section of our site.


11. How do I change my email address?
To change your email address on your Military.com account, please login and click on My Account on the homepage. Then click Account Settings and then the Change Email link.

Please remember that if you change your email address, the new email address must be verified.


12. Are there classified ads on Military.com?
Please visit our Classified Ads section to see, or add to, our ads.


13. How do I add a unit, tribute or reunion page to Military.com?
To build a unit, tribute or reunion page, please login and click on My Account on the homepage. When you arrive at your profile page, go to the far right, near the top, and lay your pointer on More. Click on Page Manager and add your pages there by following the prompts.


14. I forgot my Military.com password.

If you forgot your password, please use the Military.com Password-Retrieval Tool.



15. How can I find a unit?

You can search all five military branches for your favorite units, past and present, at the Military Unit Finder.


16. How do I find other Military.com members, or friends in the military?
You can find friends by logging in and going to http://www.military.com/profile/friends-find.html to search more than 20 million records for military buddies.


17. Military Video Help

Browser Requirements:
  • Internet Explorer 8.0
  • Internet Explorer 9.0
  • Mozilla Firefox 4.0 or later
  • Apple Safari 4.0 or later
Adobe Flash
Version 9.0.28 or later.

What types of media files do you accept?
.avi, .dv, .mov, .qt, .mpeg, .mpg, .mp4, .3gp, .asf, .wmv, .flv, .3g2

What is the maximum file size I can upload?
Files up to 300 MB may be uploaded.

Other Issues
Please use the Help Feedback Form for any other video related issues.








Frequently Visited Areas of Military.com

Deals & Discounts Center

Job Search

Education Center

Trivia Contest

Military (Space-A) Travel Guide

Equipment Guide

Military Installations

Military Forms

Personal Finance

VA Loans

Insurance

Credit and Debt






© 2014 Military Advantage
A Monster Company.