When someone calls the Veterans Crisis Line, they are prompted to "press 1" if they're a veteran. The call is then answered by a trained professional at a VA-run call center. If the call is not answered in 30 seconds, the call is then forwarded "rolled over" to one of the call centers part of the National Suicide Prevention Lifeline to ensure the veteran is connected with a trained professional. The personnel at these back-up call centers are all U.S.-based and trained to handle callers in crisis. This "roll over" is put in place to ensure that Veterans are being connected to a crisis intervention responder when the VCL staff are assisting other Veterans. If you are in crisis, or know a veteran who is, The Veterans Crisis Line number is 1-800-273-8255 — then Press 1; or text to 838255; or chat on the Veterans Crisis Line website.
For more on veteran benefit programs, visit the Military.com Benefits Center.