The results of the 2014 Navy Exchange Service (NEX) Customer Satisfaction Index (CSI) survey score show it reached a new high of 86 on a 100 point scale. The CSI survey shows how customers rate the NEX in a number of different areas including customer service, pricing, problem resolution and merchandise. Looking into 2015, NEXs will continue to place a high priority on pricing, merchandising, including assortment and in-stock rates, as well as sales flyers. NEXs will also continue to focus on store signs, checkout, merchandise returns and store environment to keep scores in those areas near 90. NEXCOM began surveying its customers in 1998. Nearly 13,500 NEX customers around the world were asked to participate in this year's survey. For more information on NEX, visit the Navy Exchange Service website at www.mynavyexchange.com.
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