Despite much debate, complaint, and argument, Lowe's continues to offer two different discount policies for various military folks. Unfortunately, there is a lot of confusion about the discount policies, amongst both the military and veteran population and also amongst the Lowe's staff.
Since most of the Lowe's staff has never served in the military, it is easy to understand how their own policies can be confusing to them. Please be kind and don't be rude to the staff. Honestly, from some of the comments I've seen here, I'm surprised they haven't cancelled the discounts altogether. Let's not have that happen because of confusion and frustration.
The official Lowe's policy, as listed on their website today, explains two different discounts: military and veteran. The way that Lowe's defines military and veteran is the key to understand which discount you might be eligible to receive. I have copied the section below from the Lowe's website, with some formatting changes to make it easier to read and understand.
Lowe's Military Discount
Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services and to honor retired service members and recipients of Department of Veterans Affairs (VA) benefits. This 10% discount is also extended to the immediate family of those eligible for the discount. Immediate family is defined as the spouse and children under age 18.
To qualify for the Everyday 10% Military Discount, you must:
- Be currently serving in, or retired from, a qualifying branch of the Armed Services, or be the immediate family member of someone who is and have a valid military ID Card.
- Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC).
Lowe's Veterans Discount
Lowe's honors all Veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, Lowe's will offer a 10% to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The discount is extended to the veteran community on these three holidays only.
The military discount and veterans discount must be used on personal purchases only and cannot be used for Lowes.com purchases, previous sales, or the purchase of gift cards or services including product installations. It cannot be combined with the Lowe’s Price Guarantee, or promotions such as "Spend and Get," "New Mover," "Project Starter," "Your Choice," or discounts such as Quote Support Program (QSP) quotes.
Please, please keep in mind that Lowe's chooses to give this discount to military and veteran groups. They don't have to offer it, and they can decided to change their mind at any time.
If you are going to use the Lowe's military or veteran discounts, be sure you understand the rules and have the proper identification. If your local store staff is confused, you can print out their policy or direct them to the Lowe's website. The military and veterans discount rules are listed on the "in-store services" page. Some stores may have local policies that direct them to offer the discount a little more generously, but these are the Lowe's corporate policies that they are supposed to be following.