Having trouble accessing the MyPay system to check your statements and make changes to your pay account? It seems to be a common problem lately, especially if you've had changes to your personal information and not updated them in MyPay.
There is one simple solution to such frustrations: call them! The Defense Finance and Accounting Service (DFAS) runs a customer service department to help you with your pay issues. There are two telephone numbers you may want to use. The main number is 888-332-7411...anyone can use this number. You will then be given a list of menu choices:
- Military Retired and Annuitant Pay
- Military Pay
- Travel Pay
- Military Debts, including waivers
- myPay and password resets
While retirees and annuitants can call the regular number and press one, they also have their own telephone number: 800-321-1080. This number is staffed Monday through Friday, 7 am to 6 pm Eastern Time. They tend to be very busy on Mondays, so other days are better.
I can't actually find a listing for when the general number is staffed. I would suspect it to be the same, but it doesn't hurt to try during other times and see what happens.
I hope this helps - I know it can be frustrating when you can't get into your accounts to see what's what, and to make necessary changes. Keeping those accounts up-to-date will also help prevent log-in problems in the future.