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Tricare Survey: Advocacy Group Wants Your Help

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Customers drop off new prescription for filling inside the new Kittyhawk Satellite Pharmacy, Nov. 13, 2018 at Wright-Patterson Air Force Base, Ohio. (U.S. Air Force/Wesley Farnsworth)
Customers drop off new prescription for filling inside the new Kittyhawk Satellite Pharmacy, Nov. 13, 2018 at Wright-Patterson Air Force Base, Ohio. (U.S. Air Force/Wesley Farnsworth)

The Military Officers Association of America wants your help with the final installment of its three-part user survey on the Tricare health program.

Aimed at tracking experiences and satisfaction with Tricare in light of last year's sweeping changes, the data gathered from this survey will be used to examine trends and shape the organization's legislative efforts, MOAA officials said in a blog post on their website.

A series of Tricare changes began a year ago, with updates ranging from new regions and regional contractors to new pricing schemes and out-of-pocket costs for many users. A separate set of changes to pharmacy fees followed in February. While the initial changes did not affect those on Tricare for Life, the pharmacy fee changes were felt by all Tricare beneficiaries.

Two prior surveys were fielded in December 2017 and June 2018. Results from the June survey showed that overall satisfaction as well as satisfaction with care and drug prices went down across all categories of users between December and June.

Despite that dip, more than 93 percent of Tricare for Life users said in June they were satisfied overall with Tricare's program, while Tricare Select and Tricare Prime users' satisfaction went down about 11 and 7 percentage points respectively, according to data released by MOAA.

The final installment of the survey gives Tricare users a chance to again weigh in.

The survey is open for responses until Jan. 18. Take the survey here.

-- Amy Bushatz can be reached at amy.bushatz@military.com.

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