The U.S. Department of Veterans Affairs (VA) has announced that the two-month pilot phase of the new White House VA Hotline for complaints has shown that veterans calling the hotline respond best when their calls are answered by fellow veterans. Thus, VA is searching for highly qualified veterans to staff the hotline instead of contracting the service to a third-party vendor. VA is also hiring additional VA personnel to complete the planned move to a 24-hour operation. This decision will delay the full-time stand-up of the 24-hour service by two months. Until that time, the hotline's current pilot program service at 855-948-2311 is available to receive calls during weekdays.
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