The Department of Veterans Affairs (VA) has revamped its website, which is accessed by 10 million customers per month. The new website contains homepage content that focuses on the top 20 tasks that 80 percent of VA's customer's need, the ability to login to receive a personalized experience and easy to understand plain language content. Logged in customers will find a dashboard summarizing the current status of services they receive from VA, whether they be prescription refills or claims. Customers can also update their contact information in one location rather than visiting multiple VA websites or making multiple calls. For more details, see this Military.com article.
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