Early this year, the Veterans Benefits Administration (VBA) began extracting hundreds of thousands of inactive-claim records from regional offices east of the Mississippi for digital conversion. Inactive-claim records are claim files that have been settled and have remained inactive for a number of years. The initiative will help reduce processing time for thousands of new claims associated with inactive records. More work still needs to be done. VBA currently houses an estimated 2 million claims-related documents in 34 locations across the country and is currently extracting over 170,000 claim records for digital conversion from the St. Petersburg regional office. For more information, read the VA VAntage Point Blog.
For more on veteran benefits, visit the Military.com Benefits Center.