The Veterans Benefits Administration (VBA) has deployed the Centralized Benefits Communications Management Program (CBCM) nationally. The program is a new centralized printing and mailing process system designed to streamline correspondence with Veterans on compensation benefits and pension burial claims. Prior to CBCM, which went into effect March 23, VBA's 56 regional offices were responsible individually for their manual processing of outbound mail. Under CBCM, claims processors across the country now submit letters electronically to one central location for printing and distribution. For more information or questions about CBCM, email VAPublicAffairs@va.gov.
For more on veteran benefits, visit the Military.com Benefits Center.