A new Department of Veterans Affairs employee customer service training program aims to better the administration's claims and appeals process. Video training modules focus on medically complex disabilities that often end up in appeal with a special focus on knee disability ratings, since those can be especially complex for both claims and appeals, officials said in a release. Officials updated the training at the request of veterans service organizations. All Veterans Benefit Administration disability claims processors and contract examination staff are required to complete the training by March 31.
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