The new 24/7 MyNavy Career Center (MNCC) contact center will launch Sept. 24. The Contact center will support a multi-tiered customer service delivery model. Tier Zero is the servicemember’s self-service through MyNavy Portal. Tier One is communication with one of our contact center agents by phone, email or chat. Finally, if a Sailor’s inquiry or transaction request cannot be handled by a customer service agent, they will be escalated to Tier Two, provided a service ticket number, and a subject matter expert will reach out to them. For more information, read the brochure on the U.S. Navy's website.
For more Navy news and information, visit Military.com. Want to know how much you'd make with a promotion? See updated pay charts and download a free military pay app in Military.com's Military Pay section.