Military officials rely on experience surveys to keep bad military movers from getting repeat government business. But those surveys were not sent on time to any troops who moved over this year's peak moving season, thanks to a system glitch that went unnoticed for over six months. The survey, which is supposed to be sent by email to the service member seven days after a move is completed, is used by U.S. Transportation Command (Transcom) to rank movers' quality and determine the priority at which they are assigned future move contracts. Movers who receive very low rankings may be blocked from receiving any more Pentagon contracts. Troops are also supposed to receive survey reminder emails 14 and 30 days after the move. Read more on Military.com.
Military Surveys to Weed Out Bad Moving Companies Went Unsent for 6 Months
