When veterans choose to enroll, the Department of Veterans Affairs (VA) offers an enhancement to their enrollment experience through “Welcome to VA” (W2VA). Veterans enrolled since July 1, 2015 have received a personal introduction to VA health care services, programs and resources to help them become more familiar with VA's services. In addition, VA sends each new enrollee an introductory letter and personalized handbook in the mail. W2VA enhances communication by reaching out to newly enrolled veterans through personal phone calls upon enrollment, providing assistance with health care inquiries and assisting with their initial appointment at their preferred VA healthcare facility. For more information, veterans can contact the Health Eligibility Center Enrollment and Eligibility Division toll free at 1-855-488-8440.
For more on veteran benefits, visit the Military.com Benefits Center.