Long call wait times, dropped calls and error-riddled web pages have plagued Tricare's first few days under its new regional contractors, officials and users say. Starting Jan. 1, Tricare shifted from three regions to two — Tricare East and West — and ushered in new managing contractors for all users except those in the area previously called Tricare South. At the same time, officials combined Tricare Standard and Extra into a new plan known as Tricare Select and launched a new payment structure for many users. For more details, see this Military.com article.