When Vice Adm. Raquel Bono became director of the Defense Health Agency in 2015, her to-do list was lengthy. She joined the agency just as the Defense Department invested in a new electronic health records system, established geographic "markets" to support military hospitals and facilities in various regions, and was on the verge of awarding multimillion-dollar contracts for two realigned Tricare regions. What she didn't foresee — and what happened within her first 18 months in office — was the consolidation of Tricare programs and the assignation of all military health facilities to the Defense Health Agency, or DHA, a change that began last October with some facilities in North Carolina, Florida, Mississippi and South Carolina. Another change coming to the military facilities and Tricare users is an emphasis on quality of care, rather than quantity of services provided. Read more on Military.com.
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