8 Tips for How Techies Can Develop Their Communication Skills

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How techies can develop their communication skills
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And if you think you're just not the presentation type, think again. "Everybody can improve," said Steve Bennett, a communications trainer for science and technology executives. "Very little of this has to do with looks, charisma and charm. That's all nice, but you don't have to have that."

Presentation Skills Are Crucial

Tech pros use presentation skills in many different situations: sales calls, client meetings and reports to other departments. Even the lowly staff meeting can be a chance to demonstrate your ability to present. And if you assume your work won't include the need to give presentations, remember that presentation skills come in handy during a job interview.

"These skills come into play, first and foremost, when they are presenting themselves for employment," said Jack Wilson, an independent career coach who serves as an adviser to the Association for Computing Machinery on career issues. "Unfortunately, a lot of technology programs don't include practice in presentation or communication skills. One of the most prevalent complaints of CIOs [chief information officers] and CTOs [chief technology officers] is the inability of some of their most technically proficient employees to communicate."

Presentation Training and Practice

Bennett, Wilson and other presentation experts advise techies to seek out books, courses and one-on-one communication and presentation training to develop skills and get some practice. Information technology (IT) organizations sometimes offer training as a member benefit. Books to consider include "Maximize Your Presentation Skills" by Ellen Kaye and "Presenting to Win: The Art of Telling Your Story" by Jerry Weissman.

Presentation Pointers

The pros offer these tips for a great presentation:

1. When working on your presentation, don't lose sight of your ultimate goals and objectives.

Do you want to convince a client your product has five distinct advantages over a competitor's? Show the chief information officer, or CIO, your company will save money by investing in a new technology? Always ask yourself what key ideas you need to convey for the presentation to be successful.

2. Avoid just reading your slides.

Instead, think of your visuals as a table of contents your audience can follow.

3. Don't cram too much information into the slides.

Know the size of the screen and room to assess their readability. "If you need to read a slide top to bottom, it's too dense," Bennett said.

4. Make eye contact.

Talk to the audience, not to a screen. When working with executives, Bennett will sometimes have them practice without the slideshow. "Imagine the projector broke down," he said.

5. While practicing, read just the headlines of your slides to make sure the presentation hangs together.

6. Remind the audience where you're heading.

"Give them the headline [the main point] and drill down into the details," Bennett said. At the same time, avoid laundry lists of features and too much detail.

7. Establish ground rules for your presentation.

These should include the length of your presentation and when you'll take questions.

8. Develop "platform skills" by recording your presentation on tape or video, practicing in front of a mirror and presenting to someone who doesn't know the material.

You can do this for just a piece of your presentation to get helpful tips on body language, delivery and overall clarity.

All these suggestions are increasingly important in an environment where techies have to move beyond technical skills. "Less and less are companies valuing the geek who sits in a backroom," Bennett said. "Everyone has to communicate."

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