Missing VA Paperwork Protections

Week of November 24, 2008

The Department of Veterans Affairs (VA) announced special procedures for processing claims from veterans, family members, and survivors whose applications for financial benefits from VA may have been mishandled by VA personnel. The special procedures cover missing documents submitted by a veteran or other applicant for VA benefits during the 18-month period between April 14, 2007 and Oct. 14, 2008. Veterans and other applicants have until Nov. 17, 2009 to file previously submitted documents under these special procedures. For more information, call 1-800-827-1000 for assistance, visit the VA website, or visit your local VA regional office.