Find Military Friendly Jobs

Related Veteran Jobs Content

Featured Veteran Employer

See all featured veteran employers

Hot Career Advice

  • Doctor greets a patient with a handshake.
    The Top 10 Paying Jobs in the US
    Military.com
    What are the highest paying jobs in the U.S., based on median annual salaries? Some of the results may surprise you.
  • ExecutiveHRjobs
    Management: Top 10 High-Paying Jobs
    Military.com|
    Following their time in the military, many veterans feel they are meant be managers. Here are 10 high-paying jobs in management.
  • Upcoming Job Fairs
    ASMBA
    Attend a Job Fair in Your Area If you hear about a veteran job fair that's not on this list, let us know by emailing...
  • A group of business-people in black suits.
    Best Veteran Employers: A Top-35 List
    Military.com
    What are the best employers of veterans in the nation? Here's a top-35 list.
  • Discussing business
    Six Personality Traits of a Leader
    Military.com|
    Leaders who seek out new experiences and learn from them will build their know-hows faster than those who don’t. Consider these...

To Lead Well, Speak Well

Great managers can inspire, motivate and train employees, but they ultimately can't get the job done without solid verbal communication and public speaking skills.

"Since most communication today occurs on a verbal level, it is critical that people learn to speak clearly and convincingly," says Lenny Laskowski, an international professional speaker and president of LJL Seminars. "Everyone needs to learn how to communicate their ideas clearly and professionally. One who speaks clearly and confidently automatically commands respect. That's a quality that all great leaders possess."

The Importance of Good Communication Skills

According to Barbara Wulf, a personal and professional coach, unlike written communication, speaking gives the recipient a chance to react, respond or ponder. "Your spoken word can direct or challenge the receiver but can also bore or confuse the listener," she says. "Choosing the right words that reflect who you are is important so you will not sound canned or disingenuous. Likewise, the tone, inflection and pace of your spoken message can leave a lasting impact. Your spoken word has immediate impact on the listener unlike a written message that can be reread for clarity or interpretation."

Jim Tamm, vice president of Business Consultants Network, says communicating with employees is a manager's single best tool for setting a tone for that organization. Inauthentic, inconsistent or incompetent communications creates a "red zone" environment where employees lack confidence and trust in their leaders. In such environments, people are less trusting, open, creative and productive and more self-protective.

On the other hand, authentic communications create "green zone" environments where people are more trusting, open, honest and creative, because they are willing to take risks, Tamm says.

"Employees interpret messages through the lens of their own concerns and interests," says Tamm. "By speaking authentically, employees will have faith in what the manager is saying and will develop the belief that the manager treats them honestly and with respect. If the manager communicates defensively, for example, always wanting to be right, jumping to conclusions, trivializing with humor, etc., it will create a red zone environment where employees put their energy into protecting themselves rather than problem solving."

Manager Communication Tips

When speaking to large groups of employees, remember that your tone of voice and body language are just as important as what's being said. When verbal and nonverbal signals are inconsistent, listeners will focus attention on nonverbal factors rather than your actual words, says Tamm.

Wulf says it's important for managers to remember that public speaking and verbal communication skills are just as important when speaking to one person as they are in small or large groups. Interpersonal communication is essential for a healthy workplace where employees feel valued, listened to and appreciated. An occasional walk around the cubicles to greet people, a monthly coffee chat with a department or a weekly meeting can show you are in touch with employees and give you visibility.

"The art of small talk is easier for some managers and might seem like a waste of time to others, yet the words, ‘good morning' or ‘how's it going today' just might help you keep a pulse on the members of your staff," says Wulf.

Laskowski agrees. "Don't spend all your time in your office," he says. "Get out and speak to your staff on a regular basis. Show interest in what they do."

Melanie Keveles, a professional coach and president of Aligned Advantage Business and Personal Coaching, recommends these tips:

  • Establish good eye contact with everyone.
  • Look for friendly eyes, and make contact with those people.
  • Don't be afraid to repeat yourself for emphasis.
  • Tell stories to get your point across. Examples will be remembered.
  • Practice your presentation in front of a mirror, or video or audiotape yourself to see what needs changing.

Related Topics

Military News App by Military.com

Download the new Military.com News App for Android on Google Play or for Apple devices on iTunes!