FAQs & Customer Service
Military.com has teamed up with a variety of online merchants to bring you the best in military related products. The Military.com Marketplace is comprised of several different and unique departments. Since each department is handled by a different vendor, questions regarding your order should be directed specifically towards the appropriate merchant.
Q. How do I order from Military.com?
A. Pick a section that interests you from the left naviagtion bar and browse though all related products. Add to cart, fill in shipping information, and pay. You should recieve an email order confirmation from each vendor you shop from.
Q. Who ships me my stuff?
A. It depends on the types of products ordered. (i.e. If you ordered a unit customized sweat shirt, it would ship from USPT Gear.
Q. Who charges my card?
A. It depends on the types of products ordered. (i.e. If you ordered a military medal or ribbom it would be charged and / or refunded from USMedals.
Q. Why is it taking so long for my order to arrive?
A. Some customized items take a couple weeks for the sewing and machining of the style or logo. Some items from USPT Gear take longer due to the intricate work done on some logos.
Q. Does my military.com login work with the vendor login?
A. Your military.com subscription login and password may be different from your login to your account profile from a vendor.
Q. I am vendor and would like to get my products featured in Military.com, who do I talk to?
A. You can send us a request and/or e-literature for possible inclusion. We do our best to contact each and every potential merchant.
Customer Service Information
If you have a question regarding your order, please call the customer service numbers first. Military.com does not ship anything out, nor do we charge your card or generate any refunds.
USPT Gear (Customized Clothing and wearables for Army, Navy, Air Force, Marines, Coast Guard and Veterans)
For Customer Service please call (800) 775-6401 or e-mail us at:
US Medals (Pins, ensignias, war medals, ribbons, patches)
Chris Downs (864) 862-0635 x 116
Retrogifts Inc. (Service related watches, wall clocks)
177 Riverside Dept. F-906
Newport Beach, CA 92663
Stew Smith (Military fitness books and e-downloads)
CafePress (self-customized and orginal clothing)