Important Notice: AAFMAA Upgrades Telephone System
Our main, toll-free number is 1-800-522-5221 to reach any AAFMAA department or staff member. The local Virginia number is 703-707-4600. Any other toll-free (or local) number we have published in the past will still forward to the new phone system, but for simplification, we are now promoting only these two numbers.
For all questions regarding AAFMAA life insurance, including in-force and new insurance inquiries, pending applications, policy loans, the Career Assistance Program, policy premium payments, resignations, beneficiary changes on AAFMAA policies, or anything else to do with your AAFMAA life insurance, select option "1." To report a death, or for questions regarding Survivor Assistance Services, press "2." For grandfathered members with questions regarding Veterans Affairs issues, vault document storage, or their annual Family Information Record, you also can press "2."
We hope this new phone system provides better service to the members. That is our goal; to make things easier for you. Please let us know if you have any issues with the phone system so that we can address them expeditiously.