NEX Beauty Salon

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Tel: (808) 423-3397
4725 Bougainville Drive
Building #631
Honolulu, HI 96818
Mon - Sun 9:00 a.m. – 8:00 p.m.
Naval Station Pearl Harbor
Average rating for this facility is 3.0 stars based on 2 ratings.
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105611099:32 PM 9/29/2013

I've been seeing Christine for my haircuts and color, Sinath for my spa mani/pedis and Dolores for my spa facials and waxing services since December 2012. All three provides stellar services and I had continued to put up with the inconsistent bookings, rudeness and lack of professionalism because of these three ladies up until now. I'm so frustrated in the front of the house staff, especially management. I brought it to the attention of the supervisor Ning how every booking that I've had every month had not been consistent due to lack of time provided when booked. I have the same services every month - the Pure Bliss with facial package booked a month in advance and each time, the allotted time frame is different due to the person booking. Each time I check out, I'm charged different fees. When I spoke with Ning, she did less than half heartedly listened to my concerns and interrupted me by telling me what I should have done to book my appointment. I interjected and said that's not what matters and I'm addressing what has happened to me during all visits. Bottom line, I brought it to her attention but it didn't matter as in her eyes, it was clearly my fault, she didn't offer any apologies or consolation to make my next visit a more pleasant one but continued to tell me what I should do. No remorse until I got fed up, demanded to pay for services rendered because she wasn't listening which "Pissed me off". At that point, she was apologetic and inquired to book my next appointment. As much as I truly appreciate all the technicians care and stellar services, I know when I return I should NOT expect to be treated with kindness and common courtesy and to feel important and pampered as in my definition of "spa" is to be pampered and spoiled. I'm paying fees to be treated poorly is definitely not my idea of a fun, relaxing and memorable time. I’m hoping that someone will put a stop to the lack of professionalism immediately as this is truly unacceptable.

megankay11:51 PM 10/27/2013

I get my hair done monthly by Naomi, she does a wonderful job, especially with color! I agree with the last comment about the front desk not being very customer friendly, however within the last couple months they have hired a new team-- and they're fantastic! :) Once when Naomi was out of town, I booked a cut, style, and color with Theresa, and she did an excellent job too! I recommend this place!

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