ID/CAC Card Processing

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Tel: (619) 556-9248
3101 East Harbor Dr.
Building #3436
San Diego, CA 92113
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Naval Base San Diego
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tmingo5:54 PM 12/29/2012

The service at this location is absolutely horrid. I cannot grasp my mind around how a department can hire such an unprofessional individual. My fiance recently made chief as well as re enlisted. We walked into this branch to renew his I'd along with a couple of dependent id's for our children. The woman who approached the counter proceeded to repeatedly puff on her vapor ciggerate while insisting that she didn't have to update the dependent id's until they expired in 2 months and demanded to know who everyone was including a present family member who had nothing to do with our visit. She did offer to update the active duty I'd and when he pointed out that he would be deploying and wanted to get this handled immediately; she replied that we needed to hurry up because her legs were hurting. Seriously? Who in their right mind smokes inside a professional establishment While complaining to the Individuals she was hired to assist? I understand we are in a recession but this is unacceptable. Thanks to her lack of courtesy when it comes to dealing with children we had to explain why there was smoke coming out of the pen she was blowing and justify her negative attitude as age and fatigue. We will definitely be using North Island for all future needs.

MannyCepeda3:14 AM 11/13/2014

When I tried to login to setup an ID card appointment I get this: "Your connection is not private Attackers might be trying to steal your information from (for example, passwords, messages, or credit cards)." Pretty Unsat!!!

3529983310:40 PM 7/24/2016

I am trying to make an appointment and cannot. This is rediculous. Typical Navy Agency....incompitent !!

cassguy9:20 PM 8/8/2016

Well, even after reading all the negative comments, I decided to give these guys a shot at something very simple... needed an ID card for my child. My wife, who is an active duty member of the Navy sent me on this mission and I must say, as a vet of the Navy, this is by far the worst group of people you could ever have any dealings with!! They are completely incompetent and clueless as to what their jobs are or how to do them. In an attempt to get the dependent ID card we needed, I brought every form of identification possible to this appoint because just one week prior, the second gentlemen that works there explained to me all the things I needed, well, most of them anyway. So today, the moron sitting in the desk to the right side of the office proceeds to tell me that my power of attorney given to me by my wife, was not sufficient enough to help obtain my child's ID card! He went on to explain how he knew this because he had taken a few legal classes. So he and the moron across from him proceeded to tell me to have my wife, who's currently out to see, draw up another power of attorney of the ship and fax it to me and for me to come back a third time to try this process again. So after counting to five and asking my kid to step out of the room, I asked the pair or idiotic government contractors how in the hell was my "general power of attorney" not sufficient enough to get a dependent ID when we just used the same PoA to purchase a home months ago?!?! His reply...and this is why people should stay in he felt maybe the mortgage company we used to purchase a home didn't properly read through the document. WHAT! Talk about a bunch of psychotic self-serving a-holes! These guys have no clue what in the hell they're doing and they are definitely not there to service the military members and their families!! Actually, I think they get their rocks off by frustrating the hell out of us!!! Anyway, got the ID card at MCRD in 15 minutes with the same docs! SMDH!!!

106099563:39 PM 5/1/2017

4/28/2017 Little has changed. Staff is incompetent and not service oriented.

363016411:58 AM 2/27/2018

you know the sad thing is that this is the same everywhere...the PSD's need to overhauled but the CO's just don't have time to deal with it and the Civilian second in command doesn't really care.....i have to admit that the system is usually 90% of the wait but the examples above happen all the time...doesn't matter what your rank is.....

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