Bases
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ID/CAC Card Processing

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Tel: (813) 828-6673
8604 Hanger Loop Dr.
Building #411
MacDill AFB, FL 33621
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MacDill Air Force Base
Average rating for this facility is 2.5 stars based on 6 ratings.
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14 Comments

frankrosemarie3:34 PM 9/25/13

My Spouse is a Military Retiree living in Ocala, FL. We need new ID cards but are unable to travel to MacDill. Why can't your Base consider sending a person to Ocala, periodically, to service the many elderly Retirees who have need of Legal help obtaining Wills, Powers of Attornery and ID cards? He is also 100% disabled, and I'm sure there are others in the same situation.

281246807:01 PM 10/5/13

We live in Hernando County, FL. Both of us have a health problem that makes driving to MacDill very inconvient and painful. Why can't there be an ID card center opened in this area that would also service Citrus and NE counties of Hernando?

ljross8162:58 PM 7/16/15

What a disservice! We drove from Fort Myers only to find that the "empty" ID card issue office could not process an ID for us without a appointment! I certainly did not feel compelled to search the Internet for ID's at MacDill. ID's are a service, and certainly a service office would be open, as is on a majority of bases. What a crock! How about altering the appointment policy to accommodate retirees, squeeze them in or leave open appointments for walk-ins. That would be customer service!

Dottie_312:57 PM 7/30/15

Nobody answer the phone there...

Porkchop13838:23 PM 8/4/15

Is it possible to get an ID card renewed by mail?

171607987:10 PM 8/6/15

For months we have been trying to schedule appointments using your rapid system. Always greyed out, NO APPOINTMENTS. With no walk in and No appointments how can anyone get a CAC or ID card, new or renew. Something is wrong with this system. Please become the leaders that you are suppose to be and fix this. I am proud of my service, but with Service like this who can stay proud. I know you can do better.

171607987:10 PM 8/6/15

For months we have been trying to schedule appointments using your rapid system. Always greyed out, NO APPOINTMENTS. With no walk in and No appointments how can anyone get a CAC or ID card, new or renew. Something is wrong with this system. Please become the leaders that you are suppose to be and fix this. I am proud of my service, but with Service like this who can stay proud. I know you can do better.

jimaux4:22 PM 8/12/15

Apparently the visitor center, Base police, the Retiree office and the Tricare center are not aware that it is Imposible to get an ID card issued for retirees. Appointment system is unavailable at ALL facilities in the entire Tampa Bay region. MacDillI ID card services is the most unprofessional I have encountered in 45 years of service. Does anyone care at this base?

320546621:27 PM 12/22/15

I have been trying to get an appointment for a month with no success. My Husband died for his country what a shame nobody cares what happens to the surviving spouse

320546621:27 PM 12/22/15

I have been trying to get an appointment for a month with no success. My Husband died for his country what a shame nobody cares what happens to the surviving spouse

347018114:03 PM 3/22/16

somethings broken here and no one seems to care about fixing it.

Tina56567:12 PM 9/24/16

Where do u go to find the rapid system for appointments to renew your id card?

3555064512:20 PM 10/18/16

If you need to renew or replace a lost card, don't go to MacDill to get it. there is no one there that want to help you. If you try to call the ID card office, you get no answer, or a recording that lets you hear about all the days it is closed, and that walk ins are welcome from 0730 to 1500 daily, my wife have been there will before noon, was told that there was no more walk in, were left. I am glad about for the treatment 30 year vet. can look forward to after leaving the service.

356670995:01 PM 11/16/16

My wife just had her ID card renewed at MacDill AFB. The service we received was exemplary from the checkin through the taking of her photo and receiving her new card. A1/C Simmons was very solicitous and efficient. Thank you to your entire crew.

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