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ID/CAC Card Processing
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Tel: (210) 671-3303
1561 Stewart Avenue
Building #5616 RM 131
Lackland AFB, TX 78236-0000
Monday-Friday 7:30am-4:30pm
Lackland Air Force Base
Average rating for this facility is 1.0 stars based on 1 ratings.
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8 Comments

DannyCarden2:45 PM 12/17/12

This system of trying to make an appointment to re-new an ID is really FUBAR. The numbers given just gives you info or an individual that tells you to call the number or to go on-line to make an appointment. One cannot just ask them to give you a date/time. Nor can someone come in to the office and make an appointment, "Appointments must be made on-line". So much for customer service!

265909455:33 PM 2/21/13

Cannot get a human on the phone.

260204857:03 PM 6/11/13

Your entire system leaves a lot to be desired. If some human at your end would take a look at your system they would understand how bad your system really is. Who is in charge there? Fire the entire crew.

galaxxy2:44 AM 9/26/13

I Called the Lackland ID Card Processing number. It rang and rang, then got a message that my party was not answering and that the voice mail box was full, and then it said, "your call will now be terminated." So I tried again, with exactly the same results. So I tried again the next morning 3 more times with exactly the same results. So I tried Fort Sam Houston number. There the phone rings and immediately goes to, "Your call is now terminated." Same at Randolph. I cannot not speak to a human at any of the three bases/posts. I called the ANG at Kelly and immediately a very courteous lady answered. Is there anyone on active duty who still answers a phone or at least cleans out their voicemail box so someone can leave a message? This lack of customer service is shameful!!

208111522:25 PM 1/22/14

To say your system is frustrating is an understatement. I have tried to reach a human for over a week. No one seems to listen to messages or assign an attendant to take messages, or maybe speak to a customer. It's impossible to make an appointment for an ID Card because your automated system doesn't work either. If this was a civilian business, your company would be in serious trouble with your customer service. I worked DOD for 20 years and if I didn't answer the phone within 3 rings I would have been in serious trouble. You know, "personal pride in what you do."

3219032310:49 AM 4/8/14

Welcome to Lackland, you will soon find out the entire base is like this. People work harder trying not to work than if they actually worked.

Freespiritslove4:33 AM 5/1/14

Here is the website to make an appointment to get ID Cards https://rapids-appointments.dmdc.osd.mil/default.aspx

313216695:55 PM 6/25/14

This is so stupid. This is the third time in the past two years, I've tried to get business done through DEERS/ID Card office. I have three direct phone numbers and no one ever answers. Today after scheduling a day off from work (I'm Retired) and my wife taking time from her work, we met our appointment for ID card renewal. But, as we started the World Wide Computers went down and an hour later we left without any process being done. We were given two numbers to call to find out if the systems had come back up and no one answers any phones. The last time I had to be there, they did not take numbers and after waiting an hour past my appointment time I approached the airman that checked me off upon my arrival to find out how far behind they were. I was told they were not behind at all. So, I said well I have been sitting right there and never once did you call my name and so they took me right away. I think the someone needs to be fired. Their service sucks.

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