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ID/CAC Card Processing Center
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Tel: (757) 878-0948
Fax: (757) 878-0942
Tel (DSN): (312) 826-0948 (for use from Military DSN phones only)
Fax (DSN): (312) 826-0942 (for use from Military DSN phones only)
Monroe Ave
Building #650
Newport News, VA 23604-0000
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Fort Eustis
Average rating for this facility is 5.0 stars based on 1 ratings.
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Leachml442:21 PM 5/13/14

The phone number is 757-878-0948

robertorodriguez6:12 PM 6/2/14

My wife went to get her ID card renewed and she was attended by an older gentleman who was very unproffesional and rude.I served my country for 24 years and served in Afghanisyan and Iraq. All we wanted is a new ID card or someone who can in a professional manner guide us througth the process. Bad, bad costumer service. It is sad.

84933628:29 PM 10/23/14

The link above ( appears to be disabled. I was told by the Eustis gate guard that my wife and I need to get new ID cards, even though they are fairly new. When I called the ID card section to make an appointment, I was told that I needed to do that on line. I was told I had to do it through the DEERS website. That is apparently erroneous, as nothing there seems to work. So tomorrow, I will try again to get a live person who can answer some questions, honestly.

264258701:38 PM 6/30/15

I'm a retiree and went to Ft. Eustis yesterday to replace my card with one of the new cards that doesn't have your Social Security number on it. From the time my number was called and I walked in, to the time they made my new card and I was walking out of the building was five minutes! Great attitude, fast service. I have been to the Ft. Eustis office half a dozen times before to get a new CAC (I'm a GS employee now) and they've always been fast and friendly.

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