 |
  Subscribe to free Military Insider Newsletter | |
Dude, Where's my Car? : Tracking Your POV During Overseas Shipping
Military.com | March 30, 2006
Shipping a car overseas is no easy task. But now the Military Traffic Management Command uses a computerized Internet system to locate service members’ vehicles 24 hours a day. You also have access to the information. All you have to do is visit the "Where is my POV?" site at and enter your order number and last name. Your vehicle's location will appear on the computer monitor. If you prefer, you can obtain the same information by calling the toll-free phone number of their nearest vehicle-processing center. Directions and maps to the processing centers and more detailed information on shipping a vehicle can be found at MTMC's vehicle shipment site.
In 1998 DOD went to a Single Contractor Program for processing and shipping military members’ POVs. The old system use to require as many as 9 separate contractors to handle the shipment. This new system has not only increased delivery times by 15 to 20 days but has also decreased losses and damages by about 8 percent to 12 percent. The contractor is charged for the damages instead of the federal government. Additionally the contractor gets paid only when the customer takes delivery of their car. All these initiatives have helped improve customer satisfaction! Copyright 2006 Military.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed. |